Privacy Policy

We take your privacy seriously and are committed to protecting it. By using this website and providing your information, you accept the terms of this policy and consent to the way we use your data.

Information Collected

For the purpose of the Data Protection Act 2018 the data controller is Flowers by Lesley Strachan. We will use the information we collect about you lawfully, to process your order and to provide you with the best possible service.

If you place an order or contact us with an enquiry, we may collect personal information such as your name, contact details, phone number, email address and postal address. We only use this information to fulfil your order or respond to your enquiry.

We will never collect sensitive information without your consent. We may contact you by telephone, post or email where appropriate.

Use of Information

Your information may be stored on a secure database within the UK and may be accessed by our staff and trusted service providers. We may share your information with third parties such as banking and merchant service providers where necessary to complete your order.

Some of our products are supplied by trusted third-party partners. Your order details, such as your name, delivery address and contact information (but never financial information), may be passed to them solely for the purpose of fulfilling your delivery.

If you have provided permission, we or selected third parties may contact you with information about goods or services that may be of interest to you. We will never share your information for marketing without your explicit consent.

We may use aggregated, non-identifiable information about website usage for analytical purposes.

If we need to transfer your information outside the European Economic Area for any reason (other than to fulfil an order), we will seek your consent before doing so.

We take reasonable steps to keep your information accurate and up to date. Please contact us if your details need updating or removing.

Use of Cookies

Unless you opt out, our website may use cookies to improve your browsing experience. Cookies store small amounts of information on your device to support site navigation, ordering functions and website performance.

You can configure your browser to decline cookies if you prefer, but doing so may affect how the website functions.

Security

We use appropriate measures to protect your information from unauthorised access, unlawful processing, accidental loss or damage. However, as transmission of data over the internet is not completely secure, we cannot guarantee the security of information sent to us electronically.

We retain your data only for as long as legally required or reasonably necessary. We may disclose your information if required by law, or in the event that we sell or transfer part of our business or assets.

You are entitled to request a copy of the personal information we hold about you.

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page.

All questions or requests relating to this policy are welcome and should be emailed to us.